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How can we help with your Videofied product?

IMPORTANT

Dear customer, As of October 6th 2022, the repair center of RSI based in Strasbourg and managed by Laurent Bard will be transfered to the premises of Resideo - SECOM based in Mougins, France. The repair center in Mougins is managed by Emmanuel Pera you may contact by email: SecurityEMEARepairs@resideo.com or emmanuel.pera@resideo.com and by phone at: +33(0)4.92.94.29.70 Your new return address for goods is: Resideo Repairs Sécurité Communications 1198 Avenue du Docteur Donat 06250 MOUGINS The RMAs opened upstream by the Strasbourg site will continue to be managed by Laurent Bard and future RMAs will be created and manged by Emmanuel Pera.

IMPORTANT

Dear Partners, please be advised that any technical support requests for Videofied systems for North America should be made at VIDEOFIEDTECHNICAL@RESIDEO.COM.
IMPORTANT
All technical support and TOOLBOX requests for Videofied systems for EMEA should be made at RFPRODUCTS@RESIDEO.COM . Thank you for your understanding.